Privacy Policy
Last Updated: March 19, 2025
1. Who We Are
Puzled Ltd. ("Puzled," "we," "us," or "our") is committed to protecting your privacy. We are a company registered in Ireland.
2. Where This Privacy Policy Applies
This Privacy Policy applies to all websites, mobile applications, events, and other services operated under the Puzled brand. For simplicity, we refer to all these as our "Services" in this policy.
3. Data We Collect
It goes without saying, we can't help you develop meaningful connections without you providing some information about yourself. We collect data in the following ways:
Data You Give Us
| Description |
|---|
| Account Data: When you create an account, you provide basic details such as your phone number, email address, and date of birth. |
| Profile Data: When you complete your profile, you share additional details like your gender, interests, preferences, and approximate location. Some of this data may be considered sensitive in certain jurisdictions (e.g., sexual orientation, racial or ethnic origins, religious beliefs). By providing this data, you consent to its processing. |
| Content: When you use our service, you may post photos, videos, audio, text, and other types of content, such as chats with other members. |
| Purchase Data: If you make a purchase, we retain transaction details such as the items purchased, the transaction date, and payment information. |
| Marketing Survey, and Research Data: When participating in surveys, focus groups, or contests, you provide us with responses that help us improve our services. |
| Third-Party Data: If you link external accounts (e.g., Facebook, Google, Apple), we may receive certain data from those platforms. |
| Customer Support Data: When you contact our support team, we collect relevant information to address your inquiries. |
Data Generated or Automatically Collected
| Description |
|---|
| Usage Data: This includes activity information such as login times, features used, and interactions with other users. |
| Technical Data: We collect device-related data such as IP address, device type, software details, app crashes, and cookies. |
Other Data We Collect with Your Permission
| Description |
|---|
| Geolocation Data: If permitted, we collect location data to enhance service functionality. |
| Face Geometry Data: If you use features such as Selfie Verification, we process biometric data as needed. |
| ID Data: You may provide a government-issued ID for verification purposes. |
4. Why and How We Use Your Data
We process your data to provide and improve our services, maintain security, and comply with legal obligations.
| Purpose | Basis | Data Categories Used |
|---|---|---|
| Creating and maintaining your account | Performance of our contract | Account Data, Profile Data, Content |
| Personalizing user experience and recommendations | Legitimate interest | Profile Data, Usage Data |
| Processing payments and purchases | Performance of contract | Purchase Data, Technical Data |
| Running advertisements and promotions | Legitimate interest & consent | Marketing Data, Profile Data, Usage Data |
| Conducting research and improving services | Legitimate interest & consent | Research Data, Usage Data |
| Ensuring safety and security | Legitimate interest & compliance | Profile Data, Content, Usage Data, Face Geometry Data |
| Legal compliance and law enforcement cooperation | Legal obligation | All relevant data |
5. How We Share Data
We may share your information with:
- Service Providers: Third-party vendors assisting in operations such as payments and customer support.
- Legal Authorities: When required by law or to ensure user safety.
- Business Transfers: In case of mergers or acquisitions, your data may be transferred.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Request corrections or deletions
- Object to data processing
- Withdraw consent for specific data uses
To exercise your rights, contact us at info@Puzled.com.
7. Data Retention
We retain your data as long as necessary for service provision and legal compliance.
8. Children's Privacy
Puzled is not intended for users under 18, and we do not knowingly collect data from minors.
9. Policy Updates
We may update this Privacy Policy, and significant changes will be communicated to you.
10. Contact Us
For questions about this Privacy Policy, please contact us at:
contact@puzled.com
By using Puzled's Services, you acknowledge and agree to this Privacy Policy.